Frequently Asked Questions
Everything you need to know about shopping with Furr & Co.
How long does shipping take?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
What payment methods do you accept?
Furr & Co. accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials ethically sourced?
Sustainability is at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials, including organic cotton and recycled fibers, across our collections.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.